Carpetright COVID-19 Customer Information

Available Services Available Services

COVID-19 Information for Customers

We’re working hard to continue to serve our customers safely, and with the usual friendly and efficient Carpetright service you have come to expect.

All of our stores are currently temporarily closed following the latest government guidance, but our flooring experts are on hand to assist with your home transformation, from selecting the right products and measuring up, to arranging the Which? Trusted Trader approved fitting service. 

Looking after our colleagues and customers remains our number one priority. You can find further details below on our available services, and the measures we have put in place to ensure safe shopping.

Stay safe.

The Carpetright Team

To keep our customers, colleagues and stores safe during lockdown

please socially distance in our stores please socially distance in our stores
please wear a mask in our stores please wear a mask in our stores
hand sanitiser available hand sanitiser available
our colleagues wear PPE for your safety our colleagues wear PPE for your safety
avoid physical contact avoid physical contact
pay by card pay by card

COVID-19 FAQ's

Are your stores currently open?

Our stores are temporarily closed following the latest government guidance, but our flooring experts are on hand to assist with your home transformation, from selecting the right products and measuring up, to arranging the Which? Trusted Trader approved fitting service. A collect in store service is also available.

Are you still arranging third-party fitting and deliveries?

Yes, all our third-party fitting appointments and deliveries are continuing as normal. We’re also operating a ‘collect in store’ service in England, Scotland and Wales, so you can place your order online and schedule the collection of your order at a time to suit you. We have all the necessary safety measures in place, including the use of appropriate PPE and using hand sanitiser stations before and after each collection. Unfortunately, we’re unable to operate our ‘collect in store’ service in Northern Ireland, as per the latest government guidance.

Our bed deliveries continue as normal, with a kerbside delivery.

How are you ensuring the safety of fitters and customers?

We’re working with our third-party fitting teams to ensure they can work safely and are able to adhere to social distancing guidance in your homes.  Before any appointment, they will call ahead and confirm that both they and you, and any members of the household are well, that social distancing is possible during the fit and that both parties are comfortable to go ahead. You may be asked to vacate the room where the floor is being fitted, to open any internal doors along the journey to fitting and open windows where possible.  Our third-party fitting teams will have hand sanitizers and disinfectant wipes and will wear the appropriate PPE during the appointment.  To minimise the handling of cash, the fitters will offer you the ability to pay for your fitting by debit or credit card, or via a bank transfer. For more information please visit www.carpetright.co.uk/service/fitting.

Can I still place an order online or by telephone?

Of course! You can still place an order online at our website www.carpetright.co.uk or you can call our Telesales Team on 0330 333 3444. Our teams will be delighted to help you.

Can I book a home flooring consultation?

Yes, we can provide a free home flooring consultation nationwide, excluding Northern Ireland. We’ll measure your room, help you decide on the floor that’s right for you and get a quote put together. We can do this in person, or alternatively, we can provide a free online consultation nationwide via video chat or call you to talk you through the process.

How will you ensure safety during Home Flooring Surveyor appointments?

We have adapted our working practices to ensure home visits can be carried out safely and within the social distancing guidelines. Before any appointment, our team will call you to confirm that both they and you, and any members of the household are well, that social distancing is possible during the survey and that both parties are comfortable to go ahead. You may be asked to vacate the room where the measure is taking place, to open any internal doors along the journey to the space and open windows where possible. Our colleagues will have hand sanitisers, disinfectant wipes and other appropriate PPE, and will follow strict hygiene protocols. To minimize any unnecessary contact, if the sub-floor requires inspection, we ask that you arrange to have the current flooring either removed or partially uplifted to enable visibility. The surveyor will discuss your order with you during their visit as usual, but at a safe distance, and they will also send you a copy of this electronically afterwards. 

 

Can I order flooring samples for inspiration?

Definitely! Why not use this time indoors wisely and start to plan your redecorating? Order your free samples now so you’re good to go when the world is back to normal.

Please tag us on social media using #mycarpetrighthome so we can keep up to date with your renovations!

Until we see you again, keep well!

The Carpetright Team

 

Use the following links to view the Carpetright COVID-19 risk assessment documentation.

Store Risk Assessment 

Warehouse Risk Assessment

Home Flooring Surveyor Risk Assessment

Store Support Office Risk Assessment

Store Support Office Warehouse Risk Assessment