carpetright price promise
our promise to you - never beaten on price
We’ll refund the difference if, within 28 days of purchase from us, you either:
- have a quotation for the same delivered and fully fitted floor covering products and services from another retailer at a lower price; or
- find an equivalent divan, bed frame or mattress of the same brand from another retailer at a lower price
we’ll beat any quote
We guarantee that we’ll beat the on-the-floor, delivered, fully fitted price from another retailer for the same floor covering, floor preparation and ancillary products. We also guarantee that we’ll beat the delivered price of an equivalent divan, bed frame or mattress of the same brand.
The price promise does not apply to online or catalogue purchases or to offers available from vehicle-based retailers. It also excludes prices from other stores in the Carpetright Group. The promise to beat any floor covering price applies to on-the-floor, delivered and fully fitted prices. Similarly, the promise to beat any bed prices applies to the delivered price.
Where you wish to purchase a floor covering product only, any competing quotation must be for that same product only and the other retailer must not carry out or arrange the supply or fitting of other related products. In these circumstances our price promise applies only to carpet, laminate and vinyl floor coverings, and does not include floor preparation, doormats, underlay, gripper, glue or ancillary products.
The fitting cost is charged by and payable to our recommended fitters on the fitting day.
Where a request to beat a competing quote from another retailer is made at the point of sale, any quote to be beaten must have been provided within the immediately preceding 28 days, be in writing and we must be able to identify the retailer who has provided the quotation.
Any divan, bed frame or mattress price to be beaten must be available from the competing retailer on the date of purchase from us within equivalent timescales to our own availability.
We’ll not refund the difference in circumstances where you have placed an order with us and the price of the products ordered have subsequently been reduced.
Retailers may use different names for the same products. Our price promise applies to the same products, by whichever name those products are called by other retailers.
In the unlikely event that you wish to claim a refund, please provide us with details of your order, the competitor, date, product details, warranty and delivery charges and the price displayed so that your claim can be verified. Once verified we’ll make payment in respect of the claim as appropriate. Refunds for valid claims will be processed by your local store or our Store Support Office and issued back to the payment card used. A cheque will be issued if the order was paid for in cash or cheque.